Skillful communication is the essential human connection.

Genuine goal setting is the first step toward positive, deliberate action. Although goals are often imaginative and visionary, they are always a prelude to action, a track to run on, a course to take; they are never a substitute for reality.

Problem solving may involve a relatively insignificant item, or it may concern a serious issue with the possibility of a major impact on the entire organization.

Because actions come from attitudes, increasing productivity may require reshaping some of the attitudes that now dictate how you use time.